FAQ: Switching to New Ordering Platform
General Information
Q: Why is REACH switching to a new ordering platform?
A: We’re switching to a new ordering platform to provide a more streamlined and user-friendly shopping experience for our customers. This new system will make it easier for you to order your Good Food Box and Frozen Meals.
Ordering Process
Q: How do I place an order on the new platform?
A: Select the items you wish to purchase, add them to your cart, and proceed to checkout.
Q: Has the ordering process changed with the switch to the new platform?
A: The core ordering process remains the same. However, the new platform provides a more intuitive and seamless experience.
Payment Options
Q: What payment methods are accepted on the new platform?
A: We accept PayPal, credit cards, and e-transfers through the new platform. You can also pay at the door for Frozen Deliveries.
Q: Can I still pay at the door for Frozen Deliveries?
A: Yes, you can still pay at the door for Frozen Deliveries. This option remains available even with the switch to the new platform.
Account and Security
Q: Do I need to create a new account on the new platform?
A: At the time of your first purchase, you will be required to create an account. This information helps us track how many people we are providing these services to and other valuable statistics on how our programming is affecting Regina and surrounding areas. You will not be required to create an account after the first time.
Q: Is my personal and payment information secure on the new platform?
A: Yes, the new platform uses advanced security measures to protect your personal and payment information. Your privacy and security are our top priorities.
Customer Support
Q: Who do I contact if I have issues with my order?
A: If you encounter any problems or have questions about your order, please contact our team at info@reachinregina.ca or by phone at 306-347-3224.
Q: Will customer support be available during the transition?
A: Yes, our team will be available to assist you throughout the transition and beyond. Simply email, call, or message us on Instagram or Facebook, and we’ll be ready to help you.
Delivery and Pickup
Q: Are there any changes to delivery or pickup options?
A: No, our delivery and pickup options remain the same. You can choose the most convenient option during the checkout process on the new platform.
Q: How will I know when my order is ready for pickup or delivery?
A: You will receive a confirmation email with all the necessary details once your order is processed.
Miscellaneous
Q: Are there any new features on the new platform?
A: Yes, the new platform offers several new features, including improved navigation, faster checkout, and better mobile compatibility.